After-sales Services Provided By Prettech

We are a comprehensive sanitary equipment company with our own factory, design team, R&D centre, installation team and quality control department,we have faultless after-sale service, it is one of the most important keys to improve customer satisfaction.


1.We have 3 levels of after-service team, they are customer service center for general questions consult, technical support center for proposing maintain and technical support and director responsibility system for big quality problem.


2.We supply 1 year guarantee for tank, 2 years for accessories and electrical equipment, lifelong maintenance at cost charge.


3.Quick Response Quality Control: after problems happening,we commit to solving them within 5 working days.


4.Consultancy available for engineering and equipment upgrading.


5.All after-sale service crew have professional capability and trained regularly in order to solve problems from customers.